金秋十月，是豐收的季節(jié)。在這個(gè)收獲的月份里，三一集團(tuán)海外服務(wù)團(tuán)隊(duì)同樣碩果累累，尤其在我們的服務(wù)工程師團(tuán)隊(duì)中，更是涌現(xiàn)出了許多杰出的個(gè)人和團(tuán)隊(duì)。今天，懷著激動(dòng)的心情，讓我們一起分享收到客戶真誠(chéng)感謝和表?yè)P(yáng)的工程師們的喜悅吧。

Golden October in autumn is the harvest season. In this harvest month, Sany Group’s overseas service team has also achieved fruitful results, especially our service engineer team, in which many outstanding individuals and teams have emerged. Today, with excitement, let’s share the joy of engineers who have received sincere thanks and praise from customers.

客戶感謝信獲得者

Customer thank you letter recipients

朱黃志Zhu Huangzhi

尼日利亞國(guó)區(qū)服務(wù)工程師朱黃志，2024年10月在客戶島上項(xiàng)目駐點(diǎn)數(shù)日，指導(dǎo)客戶完成第一臺(tái)450噸位的吊車組裝，并協(xié)助客戶順利完成第一次作業(yè)，后續(xù)為客戶提供系統(tǒng)化的操作培訓(xùn)直至其可以獨(dú)立使用設(shè)備。通過尼日利亞第一臺(tái)大噸位汽車吊的優(yōu)質(zhì)服務(wù)為三一打下了良好的客戶口碑，收到了客戶感謝信。

Zhu Huangzhi from Nigeria country region has spent several days at the customer’s island project station in October 2024, guiding the customer to complete the assembly of its first 450T crane, assisting the customer to successfully complete its first operation, and then providing systematic operation training for the customer until they can use the equipment independently. Through the quality service of the first large tonnage car crane in Nigeria, SANY has built a good customer reputation and received a letter of thanks from the customer.

逄磊Pang Lei

津巴布韋服務(wù)工程師逄磊在接到礦區(qū)客戶的SKT90S寬體車因飛輪殼油封漏油、傳動(dòng)軸螺栓斷裂故障被迫停在礦坑中心道路，阻礙了其他車輛的正常運(yùn)行，急需售后維修的訴求后，立刻驅(qū)車4小時(shí)趕到現(xiàn)場(chǎng)，在滿是塵土的礦坑里，頭頂炎炎烈日，在40℃的高溫環(huán)境中不間斷工作6小時(shí)，車輛順利修復(fù)并投入生產(chǎn)，保障了客戶產(chǎn)能需求。他在技術(shù)上一絲不茍精益求精，在工作態(tài)度上任勞任怨不計(jì)工作時(shí)長(zhǎng)。其優(yōu)良的服務(wù)態(tài)度贏得了客戶的表?yè)P(yáng)，為三一集團(tuán)樹立了良好的企業(yè)形象。

Pang Lei, a Zimbabwe service engineer, received a request from a customer in mining area that his SKT90S wide-body car was forced to stop on the central road of the mine due to oil leakage in the flywheel shell seal and a broken drive shaft bolt, which hindered the normal operation of other vehicles and was in urgent need of after-sales repair, he drove four hours immediately to the scene, in the dusty pit under the scorching sun. Working continuously for 6 hours in a high temperature environment of 40 ° C, the vehicle is successfully repaired and put into production, ensuring the customer’s capacity needs. He is meticulous in technical excellence, and he is relentless in his work attitude regardless of working hours. The excellent service attitude has won the praise of the customer and established a good corporate image for Sany Group.

趙勝Zhao Sheng

津巴布韋服務(wù)工程師趙勝接到礦區(qū)客戶電話，現(xiàn)場(chǎng)一臺(tái)SY500挖掘機(jī)因挖機(jī)回轉(zhuǎn)異響，回轉(zhuǎn)時(shí)聲音很大，客戶反饋因津巴雨季降至希望我司服務(wù)人員盡快趕到礦區(qū)修復(fù)車輛。趙勝接到訴求后立即趕赴現(xiàn)場(chǎng)，確認(rèn)問題后連夜趕往400公里外的哈拉雷倉(cāng)庫(kù)取配件，兩天內(nèi)修復(fù)了客戶車輛，確保了客戶的生產(chǎn)需求。他的快速響應(yīng)和忘我的工作態(tài)度獲得了客戶的認(rèn)可，收到了客戶的表?yè)P(yáng)信。

Zimbabwe service engineer Zhao Sheng received a phone call from a customer in mining area. An SY500 excavator at the scene made a loud noise when the excavator was rotating, and the customer feedback was that due to the rainy season in Zimbabwe, he hoped that our service personnel would rush to the mining area to repair the vehicle as soon as possible. Zhao Sheng immediately rushed to the scene after receiving the request, confirmed the problem and rushed to the Harare warehouse 400 kilometers away overnight to fetch parts, and repaired the customer’s vehicle within two days to ensure the production needs of the customer. His quick response and selfless working attitude won the recognition of the customer and received a letter of praise from the customer.

樊金圉Fan Jinyu

尼日利亞國(guó)區(qū)服務(wù)工程師樊金圉收到礦區(qū)項(xiàng)目需求后第一時(shí)間響應(yīng)，前往客戶現(xiàn)場(chǎng)，在當(dāng)?shù)鼐W(wǎng)絡(luò)異常，溝通異常艱難的情況下，為客戶處理365H挖掘機(jī)顯示屏批量故障。他爭(zhēng)分奪秒，在客戶項(xiàng)目開工前順利解決了設(shè)備問題，秉承以客戶為中心，為客戶創(chuàng)造價(jià)值的服務(wù)理念，得到了客戶的高度肯定，并收到客戶感謝信。

After receiving the demand of a mining project, Nigeria service engineer Fan Jinyu immediately went to the customer site. Communication is extremely difficult due to the abnormal local network. To deal with the batch failure of 365H excavator display for customers, he raced against time to successfully solve the equipment problem before the start of the customer project, adhering to the concepts of customers first and creating value for customers, and was highly recognized by the customer and received a letter of thanks from the customer.

十月份優(yōu)秀海外服務(wù)工程師

Excellent Overseas Service Engineers in October

Juan Carlos Vasquez Lumbi

尼加拉瓜本地服務(wù)工程師Juan Carlos Vasquez Lumbi, 他努力奮斗在一線，以最快速度解決市場(chǎng)上到達(dá)的4臺(tái)sat40c鉸卡的問題，并向事業(yè)部反饋改善建議，得到客戶一致好評(píng)。

Nicaragua local service engineer: Juan Carlos Vasquez Lumbi.He worked hard on the front line to solve the problems of four SAT40C articulated vehicles at the fastest speed. He provided feedback to the relevant BU with improvement suggestions and received praise from the customer.

Roberto

墨西哥國(guó)區(qū)服務(wù)工程師Roberto積極跟蹤設(shè)備到達(dá)工地日期和時(shí)間，為了滿足客戶早上開工的要求，連夜開車經(jīng)過5小時(shí)路程到達(dá)項(xiàng)目地并迅速完成SSP60C攤鋪機(jī)的安裝及調(diào)試工作。得到客戶對(duì)三一響應(yīng)速度的認(rèn)可。

Roberto, service engineer from Mexico country region, actively tracked the date and time of the equipment arrival at the site. In order to meet the customer’s requirements for starting work in the morning, he drove 5 hours to the project site overnight and completed the installation and commissioning of SSP60C pavers in a timely manner to meet the customer’s requirements. He has won the customer’s recognition for Sany’s quick response speed.

Zangar and Tglgat

哈薩克本地服務(wù)工程師Zangar/Tglgat，驅(qū)車1000多公里，前往戈壁灘油田開采區(qū)，為哈薩克首套石油壓裂設(shè)備進(jìn)行底盤保養(yǎng)，獲得客戶好評(píng)。

Zangar and Tglgat, Kazakhstan local service engineers, drove more than 1,000 kilometers to the Gobi oil field exploitation area to carry out chassis maintenance for Kazakhstan’s first set of oil fracturing equipment, which was well received by the customer.

郭志明Guo Zhiming

幾內(nèi)亞服務(wù)工程師郭志明，10月15日收到客戶一臺(tái)245挖機(jī)單邊無法行走，正值非洲雨季，路況極差，驅(qū)車300公里跋山涉水，急客戶所需，攜帶行走減速機(jī)到現(xiàn)場(chǎng)更換，從報(bào)修到維修完成，兩天時(shí)間解決問題，得到客戶領(lǐng)導(dǎo)的贊揚(yáng)和對(duì)三一的肯定。

Guinea service engineer Guo Zhiming, has received our customer’s request on October 15, one side of a 245 excavator cannot work. During the Africa rainy season, the road conditions are very poor, he drove 300 kilometers over mountains and rivers, with a strong desire to meet the customer’s urgent requests. He carried a walking reducer to the site for replacement. It took him just two days to solve the problem. He was praised by the customer leadership and has won the customer’s recognition for SANY.

Service

未來的海外服務(wù)道路上，可能會(huì)伴隨更多的挑戰(zhàn)和機(jī)遇。我們堅(jiān)信，只要我們的海外工程師和團(tuán)隊(duì)團(tuán)結(jié)一致，向榜樣學(xué)習(xí)，發(fā)揚(yáng)三一人“窮盡一切努力，將服務(wù)做到無以復(fù)加的地步”精神，不斷提升技術(shù)水平，就一定能夠在未來的工作中取得更加輝煌的成績(jī)。

The future overseas service road may be accompanied by more challenges and opportunities. We firmly believe that as long as our overseas engineers and teams are united, learn from the role models, carry forward the spirit of “make every effort to optimize service to the point of excellence”, and constantly improve the technical level, we will be able to achieve more brilliant achievements in the future work.

讓我們一起向優(yōu)秀的工程師們致敬，繼續(xù)向他們學(xué)習(xí)，共同努力，用更加優(yōu)質(zhì)的服務(wù)夯實(shí)三一品牌，為客戶提供更卓越的服務(wù)，讓我們每個(gè)人都在這個(gè)過程中成長(zhǎng)，為共同的理想和目標(biāo)而奮斗！

Let us pay tribute to the excellent engineers, continue to learn from them, and work together to consolidate the image of Sany brand with better service, provide customers with better service, let each of us grow up in this process, and strive for our shared ideals and goals.（本文來自三一重工）

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